Bear's Necessiteas Returns & Refunds Policy

Due to the perishable nature of our products, we do not accept returns or exchanges unless there is a problem with your order.

When you shop online you have the right to a cooling-off period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) during which you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

If your products are delivered damaged or you have received the wrong item, we are here to help. To allow us to investigate how this could have happened, please email info@bearsnecessiteas.co.uk within 24 hours of delivery, including the following:

· Your order number

· Delivery address

· Clear photographs showing the issue

· Clear photographs of any labelling on the packaging

We will evaluate the issue and offer a solution, which may be in the form of a replacement, partial or full refund. Refunds will be issued through the original payment method.

If the person who received the order contacts us about a damaged or incorrect item, and they are not the one who placed the order, any resolution we agree on with them will be considered final. The person who originally ordered will not be eligible for any further claims on this matter.

Unfortunately, we are unable to offer refunds on perishable items once they have been baked.

Please make sure you are satisfied with all details provided before completing your order and making a payment, as we may be unable to change any details once the order has been processed.

Should you wish to cancel your order, if the bakes have not yet started, we may be able to help with this. Please contact us immediately and we can check this for you. If cancellation is possible, we can issue a full refund. Unfortunately, we are unable to cancel or refund an order once preparation has commenced. 

Refunds or returns will not be processed for non-delivery. It is your responsibility to ensure that all address details are correct and that suitable measures are taken to accept delivery. 

If you are not available to accept delivery at the chosen address on the date provided by Royal Mail for any reason, you should contact the courier and arrange a suitable alternative by clicking on the link in their emails and following the instructions. Please note that if the courier follows your preferences and marks the parcel as delivered, any loss or damage will be your responsibility.

We will not be held accountable for any non-delivery of orders with incorrect or incomplete addresses. Please check your order confirmation carefully and notify us immediately of any errors. Unfortunately, we are unable to change delivery addresses once an order has been packed or despatched.

Gift vouchers are strictly non-refundable.

All our bakes are homemade, which may result in slight variations in design, colour or shape. We ensure these variations do not affect quality or taste. Refunds or returns will not be processed for variations in appearance.

Taste is a subjective matter. All our recipes are tested by our customer panel and must achieve a 100% approval rate before being included in our range. Refunds or returns will not be processed for personal taste preferences.

Any deliveries to residential complexes, such as an apartment block or halls of residence, or to a public institute, such as a hospital or office building, are usually delivered to a central location, such as a reception desk, rather than directly to the requested recipient. Since the parcel may be received by anyone within the premises, we cannot take responsibility for deliveries to such locations. The limit of our tracking concludes with proof of delivery to the premises, and not the recipient. Refunds for a missing parcel will not be processed if goods have been delivered to the address.